Dedicated Resolution Center

Customer Help Desk &
Merchant Support Ecosystem

Direct assistance for store owners, wholesale dealers, and retail shoppers. Get instant answers for plan TID verifications, order delivery queries, Master Catalog imports, and counter standee setups.

Submit Support Ticket Track Order ID Live
01 / Immediate Connect

Multi-Channel Support Infrastructure

Choose the communication channel best suited for your inquiry or dispute resolution:

Live Response (< 2 Hours)

WhatsApp Help Desk

Instant chat for subscription slip uploads, plan activation, order delivery disputes, and direct technical setup assistance.

 Formal Case Filing

Official Email Desk

Send transaction proofs, formal dispute mediation documents, intellectual property notices, and enterprise partnership inquiries.

 Instant Self-Service

Live 5-Stage Order Tracking

Shoppers can check the real-time fulfillment status of their parcel (Placed → Confirmed → Processing → Shipped → Delivered) using their Order ID or Phone.
02 / Case Submission

Submit an Online Support Request

Generate an official ticket reference and route your case directly to our priority WhatsApp desk:

Create Support Ticket

All fields marked with an asterisk (*) are required for instant resolution.

Ticket Token: TKT-8X92LA
🏪 Store Owner / Merchant
⚡ Plan TID Verification & Upgrade
🟢 Normal Priority
03 / Standard Operations

Assistance & Resolution Protocols

Understand how common merchant requests and customer inquiries are systematically handled:

Plan TID Verification (Within 24 Hours)

Manual payment requests via EasyPaisa, JazzCash, or Bank Transfer are verified within 24 hours. For expedited 1-click activation, forward your payment receipt directly to our WhatsApp help desk.

Delivery Negotiation & Courier Handover

Deliveries are managed directly by merchants via Bykea, Yango, TCS, Leopard, Trax, or PostEx. The default Rs. 150 delivery fee is estimated and fully negotiable directly with the seller on WhatsApp.

Product Return & Defect Guarantees

Each independent merchant enforces their specific return terms (e.g. 7-day defect replacement). Buyers with damaged goods can reach store owners directly via the contact number on their order receipt.

04 / Frequently Asked Questions

Support & Mediation Inquiries

Quick answers to common questions about ticket processing and store management:

What happens after I submit a support ticket?
When you click "Launch WhatsApp Support Ticket", a structured message containing your unique Ticket Reference ID (e.g. #TKT-8X92LA) is dispatched directly to our official support team. We review the details and respond with immediate instructions.
My shop trial expired and storefront is locked. How do I unlock it?
If your 30-day free trial has expired, log in to your dashboard and navigate to the My Plan tab. Select an affordable plan (Basic Rs. 499, Premium Rs. 999, Premium Plus Rs. 1,499), send the fee to the official account, submit your Transaction ID (TID), and your store will be unlocked upon verification.
I am a buyer and haven't received my COD parcel. What should I do?
Use the Track Live Order ID tool with your order reference number to check the dispatch stage. You can also tap the phone number listed on your order confirmation card to communicate directly with the store owner via WhatsApp or direct telephone call.